Returns and warranty

Returns, refunds, damage claims and replacements are handled through the order page of the partner store you bought from. That is where the order, the payment and the return label exist.

Why it works that way

We do not take payments or hold order records on this site. A return has to be raised where the money went, otherwise there is nothing to refund against. Writing to us first only adds a step: we would have to send you to the same order page.

What is usually covered

A pack that arrives damaged, short of its stated count, or printed differently from the listing is a straightforward claim, and the partner store's own policy window applies. Photographs of the pack and the fault, taken before anything is thrown away, make it quicker.

A cover that turned out to be the wrong size for your table is usually returnable unopened. Once a plastic cover has been unfolded it creases, so check the measurement against your table before opening the pack.

Product faults

If something we print has a genuine manufacturing fault, raise it with the partner store first so the replacement runs through your order. Tell us as well, at [email protected], because a repeated fault is something we need to see in the print run.